This Cookie Policy explains how Daysync PTY LTD ("Daysync", "We", "Us", or "Our") uses cookies and similar tracking technologies across our websites and applications:
daysync.com — Our marketing and landing page website
app.daysync.com — The Daysync web application
help.daysync.com — Our help centre and FAQ
feedback.daysync.com — Our feedback and roadmap portal
Daysync for iOS — Our iPhone and iPad application
Daysync for Android — Our Android application
Collectively, these are referred to as the "Service".
This Cookie Policy should be read together with our Privacy Policy and Terms of Service.
1. What Are Cookies?
Cookies are small text files stored on Your device (computer, tablet, or mobile phone) when You visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site operators.
Similar technologies include web beacons (pixel tags), local storage, and device fingerprinting, which serve comparable purposes. References to "cookies" in this policy include all such technologies unless stated otherwise.
2. Types of Cookies We Use
2.1. Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be switched off. They are usually set in response to actions You take, such as logging in, setting preferences, or filling in forms. Without these cookies, the Service cannot operate properly.
Examples:
Session authentication cookies (app.daysync.com)
Security and fraud prevention cookies (e.g., CSRF tokens)
Load balancing cookies
Stripe fraud detection cookies (app.daysync.com)
Legal Basis: These cookies do not require Your consent as they are strictly necessary for the provision of the Service (Article 5(3) of the ePrivacy Directive; equivalent Australian, UK, and other local provisions).
2.2. Performance and Analytics Cookies
These cookies help Us understand how visitors interact with the Service by collecting information about pages visited, time spent, errors encountered, and other usage patterns. The data is aggregated and anonymised where possible.
Examples:
Google Analytics 4 / Google Tag Manager (see Section 3 for details)
Framer Analytics (daysync.com only)
Legal Basis: Consent (for EU/EEA/UK users under GDPR and the ePrivacy Directive). Legitimate interest (for users in jurisdictions where consent is not required for analytics cookies).
2.3. Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering Your language preference, display settings, or region. They may be set by Us or by third-party providers whose services We have added to the Service.
Examples:
Language and locale preferences
Theme preferences (light/dark mode)
Freshdesk support chat widget cookies (daysync.com, help.daysync.com)
Boei engagement widget cookies (help.daysync.com)
Feedback portal cookies (feedback.daysync.com)
Legal Basis: Consent (for EU/EEA/UK users); Legitimate interest (for other jurisdictions).
2.4. Marketing and Advertising Cookies
These cookies may be used to track Your activity across websites and build a profile of Your interests to deliver relevant advertising. We may use these cookies to measure the effectiveness of advertising campaigns.
Examples:
Remarketing cookies (e.g., Google Ads, Facebook Pixel) — if enabled
Advertising attribution cookies
Legal Basis: Consent. These cookies are only set with Your explicit opt-in consent.
3. Cookies by Domain
The following table shows which third-party services set cookies on each of our websites:
daysync.com (Marketing / Landing Page)
Provider | Type | Purpose |
Google Analytics 4 (G-7LZ9VFEBQ0) | Analytics | Usage analytics and traffic measurement |
Framer (events.framer.com) | Analytics | Page analytics and performance |
Freshdesk (daysync.freshdesk.com) | Functional | Customer support chat widget |
app.daysync.com (Web Application)
Provider | Type | Purpose |
Google Tag Manager / GA4 | Analytics | Usage analytics within the application |
Stripe | Strictly Necessary | Payment processing and fraud detection |
help.daysync.com (Help Centre)
Provider | Type | Purpose |
Google Analytics 4 (G-ZSERFNTZ4Q) | Analytics | Usage analytics for help articles |
Freshdesk (daysync.freshdesk.com) | Functional | Customer support chat widget |
Boei (app.boei.help) | Functional | Engagement and contact widget |
feedback.daysync.com (Feedback and Roadmap Portal)
Provider | Type | Purpose |
ProductLift | Functional | Feedback portal and roadmap platform cookies |
4. Your Cookie Choices
4.1. Cookie Consent Banner
When You first visit any of our websites, You will be presented with a cookie consent banner allowing You to accept or reject non-essential cookies. You can change Your preferences at any time by accessing the cookie settings link available in the footer of each website.
For EU/EEA, UK, and other jurisdictions that require prior consent, non-essential cookies (analytics, functional, and marketing) will not be loaded until You provide consent.
4.2. What Happens If You Deny Non-Essential Cookies
If You reject non-essential cookies, the following will occur:
Analytics cookies (GA4, Framer Analytics) will not load. We will not track Your usage patterns. The Service will function normally.
Functional cookies (Freshdesk, Boei) may be restricted. The live chat support widget may not appear or may have limited functionality. You can still reach support via email at [email protected].
Marketing cookies will not load. You will not see personalised advertising from Us on other websites.
Strictly necessary cookies will still be set. These are required for core functionality (authentication, security, Stripe fraud detection) and cannot be disabled.
In summary: denying cookies will not prevent You from using the Service. All core features remain fully functional.
4.3. Browser Settings
Most web browsers allow You to manage cookie preferences through their settings. You can typically set Your browser to block or delete cookies. Please note that blocking certain cookies may affect the functionality of the Service.
Common browser cookie settings:
Chrome: Settings > Privacy and Security > Cookies
Safari: Preferences > Privacy
Firefox: Settings > Privacy and Security > Cookies
Edge: Settings > Privacy, Search and Services > Cookies
4.4. Mobile Device Settings
On mobile devices, You can manage tracking preferences through Your device settings:
iOS: Settings > Privacy & Security > Tracking
Android: Settings > Privacy > Ads
4.5. Opt-Out of Analytics
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
4.6. Do Not Track (DNT)
We currently respond to Do Not Track signals from browsers. When a DNT signal is detected, We will not set non-essential cookies.
5. Cookie Retention Periods
Cookie Type | Typical Retention |
Session cookies | Deleted when You close Your browser |
Authentication cookies | Up to 30 days (or until logout) |
Analytics cookies (GA4) | Up to 26 months |
Framer analytics cookies | Up to 12 months |
Preference cookies | Up to 12 months |
Marketing cookies | Up to 12 months |
Stripe fraud detection | Duration of session / up to 12 months |
6. Regional Provisions
6.1. EU/EEA and UK
Under the ePrivacy Directive (2002/58/EC), the GDPR, and the UK GDPR, We are required to obtain Your informed consent before placing non-essential cookies on Your device. We implement this through our cookie consent banner on our websites.
6.2. Australia
Under the Privacy Act 1988 and the Spam Act 2003, We ensure that our use of cookies complies with Australian data protection requirements.
6.3. California (USA)
Under the CCPA/CPRA, cookies that collect Personal Information are subject to Your right to know, delete, and opt-out. We do not use cookies to "sell" or "share" Personal Information as defined under CPRA.
6.4. Brazil
Under the LGPD, We obtain consent for non-essential cookies where required and provide transparency about our use of tracking technologies.
6.5. Canada
Under PIPEDA and Canada's Anti-Spam Legislation (CASL), We obtain consent for the use of tracking technologies where required.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. We will notify You of material changes by updating the "Last Updated" date and, where required, by obtaining renewed consent for any new cookies.
8. Contact Us
If You have questions about Our use of cookies or this Cookie Policy, please contact Us:
Email: [email protected]
Postal Address: Daysync PTY LTD, Level 4, 172 St Georges Terrace, Perth 6000, WA, Australia